06280060 - Grands principes de la qualité

Crédits ECTS 3
Volume horaire total 20
Volume horaire CM 12
Volume horaire TD 8

Responsables

Objectifs

Overview of quality management principles.

TARGETED KNOWLEDGE   
Getting familiar with QM main tools

TARGETED SKILLS 
Participating to a quality management meeting held in business English

Contenu

  • History of quality management
  • Definition of the main concepts
  • Tools: quality control cards, pareto, Ishikawa, Deming circle, processes, KPIs
  • Costs and performance related to quality management

Bibliographie

BOOKS USED AS REFERENCE:
  • Kiran, D.R. ( 2016). Total quality management: key concepts and case studies. BSP
  • Savall, H. Zardet, V. Bonnet, M.(2008): Releasing the untapped potential of enterprises through socio-economic management   

ADDITIONAL READINGS :
  • Dentch, M. ( 2016). The ISO 9001:2015 implementation handbook

Contrôles des connaissances

Continuing Examination
Written Exam 1h
In class Examination
Nature of student work and proportion weight: Report on a company quality policy. Written exam 70% - In class examination 30%

Informations complémentaires

TEACHING METHODS
Presentations of theoretical  and practical aspects of quality management
Role play
Case studies  

PREREQUISITE
Basics of strategic management, management control, HRM and marketing management 

ADDITIONAL READINGS:
ISO quality systems handbook. Routledge.