06260289 - Intercultural environments

This course concerns the principles of intercultural management. 
Students will get familiar with different paradigms and models in this field. 
In a globalized world where professionals and individuals are more and more often exposed to different cultures the need of deeper understanding of the impact of culture on behavior, learning styles, leadership and management is crucial for future managers. 
The aim of this course is to provide participants with some of the most common concepts and models in intercultural management in order to have a “toolbox” at hand when analyzing, interpreting and managing intercultural situations.

Estimation of private study (outside of contact hours): 10 hours

TARGETED KNOWLEDGE AND SKILLS 

TARGETED KNOWLEDGE
Knowledge of the different paradigms and models in intercultural management

TARGETED SKILLS
Openness
Raise self- and other-awareness
Be able to draw a link between the theoretical models and concepts in intercultural management and the practice of a manager in an international environment
Be able to analyze intercultural situations and incidents with the help of theoretical models and concepts
Be able to develop appropriate strategies in order to resolve possible intercultural conflicts 
Be able to work, interact and communicate in a cross-cultural environment

COURSE OUTLINE

Introduction
Part 1 : what is culture ? Definition, culture differences, cultural shock, intercultural risks, the cultural iceberg, how to behave in a multicultural environment? 
Part 2 : LESCANT Model
Part 3 : HOFTSEDE’s model
Part 4 : LEWIS model
Part 5 : low/high context cultures
Part 6 : Leadership across cultures (GLOBE project)
Summary

RECOMMENDED TEXTS AND PUBLICATIONS

• Management interculturel – Olivier Meier – Dunod 
• L’INTELLIGENCE INTERCULTURELLE AU SERVICE DES COACHS – Interéditions 
• GESTION EN CONTEXTE INTERCULTUREL - Eduardo DAVEL Jean-Pierre DUPUIS Jean-François 
CHANLAT 
• Cross-Cultural Communication – Theory & Practice - Brian J. Hurn and Barry Tomalin 
• Becoming Intercultural: An Integrative Theory of Communication and Cross-Cultural Adaptation - Young Yun Kim 
• 52 Activities for Improving Cross-Cultural Communication - Donna M. Stringer and Patricia A. Cassiday - Harvard Business Review 
• The International Manager A Guide for Communicating, Cooperating, and Negotiating with Worldwide Colleagues (Frank Garten) 
• TED talks 
• Travailler avec les Chinois – Chloé Ascencio et Dominique Rey - DUNOD 
• Gestion en contexte interculturel - Approches, problématiques, pratiqus et plongés (Eduardo Davel, Jean-Pierre Dupuis etc.) 
• International Communications Strategy Developments in Cross-Cultural Communications, PR and Social Media (Silvia Cambie, Yang-May Ooi) 
• Communication internationale et communication interculturelle – Presses de l’Université du Québec 

Individual grade
Write a short recommandation as intercultural management specialist, based on a presented case

Other grade(s)
Grading during class
Presentation of major cultural differences and solutions for adaptation between two companies

Weight: 50% - 50%

TEACHING METHODS

Presentation of key concepts
Illustration through examples and experiences from students and teacher
Interaction between teacher and students

PRE-REQUISITES IN TERMS OF KNOWLEDGE AND SKILLS

Openness
Self- and other-awareness
Experience of living and working abroad