06260047 - Management Communication

Crédits ECTS 3
Volume horaire total 32
Volume horaire CM 32


Randall Capps
Kiane Goudarzi


Part 1 (Kiane Goudarzi):
1. Make participants leadership more effective and more positive
2. Optimize participants capacity to realize relational growth

Part 2 (Randall Capps):
1. Understand the impact communication has on the success of the organization
2. Develop an awareness of the relationship between communiation, morale and productivity
3 Become familiar with channels used for communication
4. Master the ability to deliver a message with impact


Part 1 (Kiane Goudarzi):
- Acquire a deep understanding of the
- ComProfiles model
- Understand each communication profile, its dynamics, its specific qualities and vulnerabilities

Part 2 (Randall Capps):
Theoretical Aspects
- Personal credibility
- Psychological organization
- Importance of various messages


Part 1 (Kiane Goudarzi):
- Get a good command of how to adapt to each communication profile
- Get an ownership of one’s own communication profile to enhance one’s personal development

Part 2 (Randall Capps):
- Able to communicatw with credibility
- Be familiar with individual preferences
- Be able to speak with credibility using a proven psychological approach


Part 1 (Kiane Goudarzi):
Academic articles presentations
Introduction to Emotional Intelligence and Relational Growth
Linkages between relational needs, stress and behaviors
Two versions of communication: Growth and Survival
Illustration: Role plays : Passivity and Aggressiveness
ComProfiles communication model: profiles’ typology
Self reflection exercise
Fully understanding one’s communication profile

Debriefing and exchange on the Comprofiles model and self-reflection exercise
Implementation: how to adapt to people in survival
Workshop : role plays on communication profiles
conclusion and seminar wrap up

Part 2 (Randall Capps):

1. Communication roles of the manager
1.2 Giving information
1.2 Seeking information
1.3 Listening

2. Channels of communication
2.1 Personal channels
2.3 Public channels
2.4 Messages employees wish to hear

3. Applications
3.1 Psychological organization
3.2 Applying the organization

Students will conduct an analysis of the communication system of their own or an organization with which they are familiar. The analysis will involve data collected from managers of the company as well as their own obsservations. The analysis will be submitted as a research project.



Part 1 (Kiane Goudarzi):
  • Goleman D. (1995). Emotional Intelligence, Bantam books.

Part 2 (Randall Capps):
  • Stone, Douglas, et.al. (2014), Thanks for the feedback, Viking.

Part 1 (Kiane Goudarzi):
  • HAZELL, J.W. (1989). Drivers as mediators of stress response. Transactional Analysis Journal, vol.19, n°4, pp.212-223.
  • HOBFÖLL, S.E. (1989). Conservation of resources: a new attempt at Conceptualizing stress. American Pyschologist, vol 44 n°3 513-524
  • JOHNSON, D. (1997). Working styles: the application of the concept of drivers to owner-managers of small businesses. Transactional Analysis Journal, vol.27, n°1.
  • LIU, Y., PRATI, L.M. (2008). The relationship between emotional resources and emotional labor: an exploratory study. Journal of Applied Psychology, vol. 38, n°10, pp.2410-2439.

Part 1 (Kiane Goudarzi):
  • Goleman D. (2000). Leadership that get results, Harvard Business Review, July-August
  • Goleman D. (2004). What makes a leader, Harvard Business Review, January

Part 2 (Randall Capps):
  • Stone, Douglas, et.al. (2000), Difficult Conversations, Penguin Books.

Contrôles des connaissances

Continuing Examination
Nature of student work and proportion weight:
Part 1 (Kiane Goudarzi): Group work (50%)
Part 2 (Randall Capps): Written paper (50%)

Informations complémentaires


Part 1 (Kiane Goudarzi):
Combination of lecture and "active learning"

Part 2 (Randall Capps):
Combination of lecture and "active learning"

Part 1 (Kiane Goudarzi):
  • Self assessment to take on www.Comprofiles.com prior to the class
  • Read and do a 10 minutes powerpoint presentation of academic articles

Mise à jour : 12 décembre 2016