27210051 Designing Interfaces for Decision Support

Design Thinking has proven to be one of the most effective approaches for developing innovative products and services. This series of courses provides students with a solid foundation in the concepts and strategies necessary to complete a project that supports informed decision-making.
The course emphasizes the importance of understanding business practices that lead to decisions. In addition, the methodology introduces a variety of tools and techniques to tackle a topic efficiently and encourages collaborative teamwork in solving problems.
The entire course is centered around an innovation project carried out by students working in project teams.
Each team is expected to develop a user-centered, innovative business solution that addresses the decision-making process. The solution should address a real problem they have identified in a specific environment.
The jury will evaluate the student's ability to pitch their project, work creatively as a team while staying focused on user needs, develop a proof-of-concept prototype or mock-up, and test and improve their solution.

Estimation of private study (outside of contact hours): 10 hours

TARGETED KNOWLEDGE AND SKILLS 

• Design Thinking
• Creativity and ideation
• Learning user-centric vision, empathy
• Ethnology principles and tools
• Understanding and analyzing existing problems for decision-making
• Ergonomics
• Multidisciplinary teamwork, co-creation and team decision-making

COURSE OUTLINE

Session 01 : Introduction 
• Introduction to innovation
• Introduction to Design Thinking and Human-Computer Interaction
• Methods and models for designing UI (User Interfaces) / User Experience (UX)

Session 02 : Creativity methods

Session 03 : Designing for decision-making
• Awareness of biases in decision-making
• Staying connected to the decision consequences
• Responsibility attribution in decision making using computing tools, especially AI systems

Session 04 : User-centered research – Discover (1/3)
• Questionnaires and interviews
• Observations and shadowing

Session 05 : User-centered research – Explore and define (2/3)
• Persona study and their context 
• User journey and experience maps

Session 06 : User-centered research – Explore and define (3/3)
• Point of views
• Problem definition

Session 07 : Design - Ideation (1/4)

Session 08 : Design – Ergonomics & Prototyping (2/4)
• Prototyping techniques
• Ergonomic criteria

Session 09 : Design – Prototyping & Test (3/4)
• UI évaluation surveys

Session 10 (2h) : Design - Prototyping & Test (4/4)

Session 11 (2h) :  Project Evaluations

EMBLEMATIC BOOKS OR RESEARCH PAPERS REGARDING THE SUBJECT OF THE COURSE

• Change by Design, Tim Brown
• Lallemand, Carine. (2018). Méthodes de Design UX. 30 méthodes fondamentales pour concevoir des expériences optimales. (2e edition).
• The Design of Everyday Things, D. Norman
• Information Visualization: Perception for Design, C. Ware

Other grade(s)
Grading during class
Project presentation

TEACHING METHODS
The course is designed as a combination of traditional lectures, exercises, case studies, quizzes, workshops, and group discussions. Students are expected to practice some of these tools and methods on a global team project which covers the learning expectations.

NATURE OF MATERIALS
Powerpoint slides, videos

TEACHING INNOVATIONS AND USE OF TECHNOLOGY
Rapid prototyping tools