27290081 - Business Process Management (and Introduction to Reseach in Information Systems)

This course looks at ways in which business processes can be analyzed, redesigned, and improved. A business process is a set of activities that jointly realize a business goal in an organizational and technical environment. These processes take place in a single organization but may need to interact with processes in other organizations. Business process management (BPM) is concerned with the concepts, methods, and techniques that support the design, administration, configuration, enactment, and analysis of business processes. BPM is concerned with the explicit representation of processes – once they are defined, processes can be analyzed, improved, and enacted. Software in the form of business process management systems can be used to coordinate business process activities.

This module includes also a part dedicated to an introduction to some research topics in Information Systems and especially the research interests of the involved lecturers. Among them:

• The fields of Human-Computer Interaction (HCI) and Technology Enhanced Learning (TEL), both focusing on the design of interactive systems adapted to users' needs. We will particularly address the issue of user engagement in the use of these systems, and the understanding of the user experience (UX) from the analysis and visualization of multimodal data.
• The field of digital practices and uses in different contexts: E-Administration context, E-Learning context, Green IT and digital sobriety context, IT audit context, etc
• The research issues behind the Intelligent data integration and management, Privacy, Distributed Information Systems for decision making, Intelligent Services, Security and Quality of Service, and service-oriented computing - Application to the health and environment fields
• And knowledge management

Estimation of private study (outside of contact hours): 20 hours

TARGETED KNOWLEDGE AND SKILLS

By taking this course students will be able to understand business process from a general management perspective, and learn tools, analytical frameworks and general principles for managing business processes.
The Course Learning Outcomes are the following:

1. Synthesis of the principles of organizational strategy and process design.
2. Explanation of the role of IT in BPM.
3. Document processes using a process mapping tool using BPMN.
4. Analysis of the performance of existing processes and identify process improvement.
5. Proposal of business solutions in written and verbal forms for process innovation and redesign projects.

Also, be able to understand some of the research thematic in computer science. 

Chapter 1: Introduction to BPM

Chapter 2: Process Identification

• What are the components of a Process Model?
• How can we capture business reality in a model?

Chapter 3: Introduction to BPMN

Chapter 4: Essential Process Modeling

• How do process models look in BPMN?
• What is the difference between an
• analytical and an implementable process model?
• How do computers understand processes?
• Components of Process Models

Chapter 5: Qualitative & Quantitative Process Analysis

• BIMP demonstration
• BPMN model of an application scenario
• BPMN model of handling process

Case Study: Designing Technology Support for a Process-Oriented Organization

RECOMMENDED TEXTS AND PUBLICATIONS

1. Weske, Mathias: Business Process Management. Springer Verlag, 2007, ISBN 9783540735212
2. D Chapela-Campa, M Dumas. Repairing Activity Start Times to Improve Business Process Simulation. 2022

EMBLEMATIC BOOKS OR RESEARCH PAPERS REGARDING THE SUBJECT OF THE COURSE

1. M. Dumas, M. La Rosa, J. Mendling and H. Reijers, Fundamentals of Business Process Management, 2nd edition, Springer, 2018

TEXTS AND PUBLICATIONS OF IAELYON FACULTY ON THE SUBJECT OF THE COURSE  

1. Faiza Loukil, Khouloud Boukadi, Mourad Abed & Chirine Ghedira-Guegan (2021). « Decentralized Collaborative Business Process Execution Using Blockchain ». World Wide Web, vol. 24, n°5, pp. 1645-1663. doi : 10.1007/s11280-021-00901-7. HAL : hal-03250846

Individual grade
Assessment type: Written
Nature of the assessment: Project’s Report

Other grade(s)
Written Test, in a group
Nature of assessment: Research Article

Weight: 50% / 50%

TEACHING METHODS

The content of the unit is delivered through lectures, tutorials, and laboratories. Lectures cover theoretical principles and practical aspects of the unit, and practical sessions provide an opportunity to solve practical exercises, based on the current week's lecture.
The unit emphasizes a 'hands-on' approach to learning through the illustration of new concepts through worked examples and demonstrations. The concepts introduced are presented in business scenarios. The students will work on the case studies in the tutorials.

NATURE OF MATERIALS
The vehicle for the practical component is a series of tutorial/laboratory exercises where skills in BPM will be learnt and applied to a series of problems. The lecture material will be directly related to the practical component of the course.

• Lecture
• Case Studies
• Guest speakers from industry (if available)
• Readings from texts and selected relevant articles and publications

TEACHING INNOVATIONS AND USE OF TECHNOLOGY

• Tutorial, using hands-on student exercises with BPM Tools
• Bizagi BPM Suite 10.5

PRE-REQUISITES IN TERMS OF KNOWLEDGE AND SKILLS
Basic knowledge of how businesses work. This unit is related to the module “Urbanisation stratégique des entreprises”