06211052 - Communication

Diploma level
Credit hour 3
Total number of hours 16
Number of hours for lectures 16

Directors

Kiane GOUDARZI

Goals

The objective of the class is to focus on leadership and relational growth by :
  1. Optimising leadership effectiveness and positivity
  2. Optimising its ability to implement relational growth,

The class is largely based on role plays

Estimation of private study (outside of contact hours): 3 hours


TARGETED KNOWLEDGE AND SKILLS

4 main targeted knowledge and skills:
  1. Acquire a thorough understanding of the ComProfiles model
  2. Understand each of the communication profiles, its own dynamics, its associated qualities and vulnerabilities
  3. Acquiring the appropriate adaptation methods for each communication profile
  4. Taking ownership of your own communication profile and use it for personal development

Content

Programme :

1st half day
Introduction to the concepts of Emotional Intelligence and Relational Growth
Relational needs, stress and behaviour
2 aspects of communication: Growth and Survival
Illustration: passive and aggressive role plays

2nd half-day
The ComProfiles communication model
Self-reflection exercise
Understanding your own Communication Profile and formulating your leadership development project

3rd half-day
Debriefing and exchange on the ComProfiles model and the Self-Reflection Exercise
Implementation of Relational Growth: how to adapt to people in Survival
Workshop: role plays related to each Communication Profile (Part 1)

4th half-day
Workshop: role plays related to each Communication Profile (2nd part)
Adapting to specific reactions, situations and communication styles
Applying Relational Growth in work situations, as a manager, as a peer
Synthesis and closing of the training

Bibliography

EMBLEMATIC BOOKS OR RESEARCH PAPERS REGARDING THE SUBJECT OF THE COURSE
  • Daniel Goleman (1995) “Emotional Intelligence: Why It Can Matter More Than IQ”
  • Miao et al. (2018) “A cross cultural meta-analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behaviour”, Journal of World Business, 53, 463-474

Tests

Final Exam
Written / MCQ
Length: 2 hours
The written part is à synthesis of learning, the MCQ part is based on the content of the class
Proportion weight: 50% MCQ / 50% Written synthesis

Additional Information

TEACHING METHODS
During the class, participants will be asked to present academic articles and to participate in role plays.

TEACHING MATERIAL:
Com profiles assessment

Academic programs using this class